Last updated: 13 November 2026 (draft)
Draft for business owner review. This policy reflects the current HF&CO website and booking systems. Confirm registered legal entity details, retention periods, cancellation fees and any special-category data procedures before publishing as final.
This Booking & Cancellation Policy explains how online appointments work at HF&CO Leeds.
1. Booking process
- Select a treatment category and treatment (including any variation).
- Select a professional level where required, or first available.
- Choose an available date and time. Available slots depend on treatment duration and any optional add-ons.
- Optional finishing extras may be offered where compatible with the selected treatment.
- Enter your details and complete online payment.
- You receive a booking confirmation, reference and PDF receipt.
2. Pricing
Some treatments show “from” prices. Professional-specific pricing is confirmed when you select a professional level. Optional add-ons increase duration and price. The amount charged online is the verified booking total calculated by our system.
3. Temporary appointment reservations
Your selected appointment slot is temporarily reserved for 5 minutes while you complete your payment. If payment is not completed within this period, the reservation may expire and the slot may become available to other customers.
4. Confirmation
A booking is confirmed once payment succeeds and you receive a confirmation with your booking reference. Please check your email (including spam folders) and keep your confirmation for your records.
5. Rescheduling
If you need to change your appointment, contact the salon as soon as possible on 0113 257 7067 or bookings@hfcoleeds.co.uk.
Client confirmation required: notice period for free rescheduling, any fees, and whether online self-service changes are offered.
6. Customer cancellations
Please cancel as early as you can so we can offer the time to another guest.
Client confirmation required: cancellation notice period and any cancellation charges before finalising this section.
7. Salon cancellations
If we need to cancel or significantly change your appointment, we will contact you and help rearrange where possible. Refund handling for salon cancellations is described in our Refund Policy.
8. Late arrivals and no-shows
Late arrival may reduce the time available for your treatment or require rescheduling. If you do not attend without notice, the appointment may be treated as a no-show.
Client confirmation required: late-arrival grace period and any no-show charges.
9. Consultations and patch tests
Some services require consultation or a patch test before treatment can proceed. The salon will advise where this applies.
10. Contacting the salon
For booking changes or questions, call 0113 257 7067 or email bookings@hfcoleeds.co.uk.